Refund & Return Policy
Baby Brezza Endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Baby Brezza shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement, or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within three (03) days of receiving the order:
- Refunds and exchange will only be offered if the product is incorrectly delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or product is damaged (only inside contents), possibly in transit.
- Email us at bebybrezzaindia@gmail.com with your order number, date of transaction, unboxing video (mandatory), and images of the wrongfully delivered or defective item (only inside contents) in question.
- Our customer care team will look into the issue and revert back within 2 working days.
- After receiving the package, we will inspect the same. Once approved as an eligible return by our ‘ quality assurance team ‘, your replacement request will be processed. Your returns issue will be closed within 10 days of our receiving the return package from you.
- Refunds are offered to customers through two different methods:
- Replacement as an option in case, you don’t want to avail the product you have the choice to pick up any other product as a replacement to your product, which was un-repairable, or not in stock.
- Money refund – Genuine cases where the product is found defective, not in stock with us to replace, or having manufacturing defects qualify for a full refund in case the customer doesn’t wish to avail store credit or replacement options. Refund is accepted and offered when:
- The item to be replaced or returned is not in stock anymore.
- The item is unrepairable
- We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Cancellation Policy
Cancellation Before Shipment (Not valid on orders purchased in Sale Events):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at bebybrezzaindia@gmail.com or call us on +91 92891 01131
In such cases, the order will be cancelled, and the money will be refunded to you within seven (7) working days after the cancellation request is duly processed by us.
Cancellation Post Shipment:
We cannot accept any order cancellation post-dispatch of the order.